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💗 Made By Mars Jewelry Repair Request & Warranty
Description
Thank you for choosing Made By Mars! We stand behind the quality of our jewelry and are happy to assist with eligible repairs.
Please read the information below before submitting your request.
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Warranty Information
Our jewelry is:
✨ Waterproof
✨ Non-Tarnish
✨ Hypoallergenic (unless you have a nickel allergy)
While our jewelry is made to last, normal wear and tear, accidents, and certain chemical reactions may still occur over time.
Our warranty covers eligible repairs for up to 60 days from your purchase date.
A valid receipt/order number is required for all warranty claims.
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Please Note
• If you have a severe nickel allergy, we do not recommend purchasing our jewelry, as some pieces may contain trace amounts of nickel.
• Jewelry that develops a pink, red, or copper-colored appearance is typically caused by a chemical reaction with products such as:
• Body chemistry
• Skin oils
• Perfumes
• Lotions
• Sunscreen
• Hair products
• Cleaning chemicals
• Chlorine or other environmental factors
This is generally not considered a manufacturing defect.
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Repair Turnaround
Once your repair request is approved and the jewelry is received, please allow up to 2½ weeks for repairs to be completed.
Turnaround times may increase during holidays, markets, or busy event seasons.
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Repairs Not Covered Under Warranty
The warranty does not cover:
• Lost jewelry
• Lost earrings
• Lost charms
• Lost stones
• Normal wear and tear
• Damage caused by misuse or accidents
• Damage from attempting to repair the jewelry yourself
• Damage caused by chemicals or improper care
• Requests submitted after the 60-day warranty period
Repairs outside the warranty period may still be available for a repair fee.
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Made By Mars reserves the right to determine whether a repair qualifies under our warranty after inspecting the jewelry
Fill out this form for jewelry repair request:
https://forms.gle/Sf93EqRFyBAUeapB6